Shipping Policy

Shipping Policy

Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after payment is successfully received. Orders placed after business hours, on weekends, or on holidays will begin processing the next business day.

Shipping Timeframes
Once an order has been processed and shipped, delivery typically occurs within 2–7 business days, depending on the destination and shipping method selected at checkout.

Shipping Carriers
We ship orders using trusted national shipping carriers. Carrier selection may vary based on destination, package size, and service availability.

Order Tracking
A tracking number will be provided via email once your order has shipped. Please allow up to 24 hours for tracking information to update after shipment.

Shipping Destinations
At this time, we ship to addresses within [insert country or region, e.g., the United States] only. We do not ship to P.O. boxes or restricted addresses.

Shipping Delays
While we strive to meet all stated delivery timelines, shipping delays may occasionally occur due to factors beyond our control, such as weather conditions, carrier delays, or high shipping volumes. We are not responsible for delays caused by the carrier once the order has been shipped.

Incorrect or Incomplete Addresses
Customers are responsible for ensuring that shipping information is accurate at checkout. We are not responsible for orders delayed, returned, or lost due to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages
If an order arrives damaged or is lost in transit, please contact us within [7–14] days of the expected delivery date so we can assist with a resolution.

Contact Information
For shipping-related questions, please contact us at:
support@thegreendoor.co